Terms & Conditions

Queens Hotel Brighton operates a loyalty programme named Club:QH.

Points earning

Any member who spends at Queens Hotel Brighton will be awarded loyalty points calculated as follows:

£1 spent on accommodation (awarded for direct bookings) = 1 point
£1 spent on food and beverage = 1 point
£1 spent on other services = 1 point
£1 spent on Leisure Centre = 1 point
£1 spent on promotions = 2 points

1 loyalty point = 2.5 pence.

If you registered on this website with your bank card, and use the same bank card for payment of your bill, points are awarded automatically to your account. Otherwise please quote your loyalty account number to a member of the team to manually process points when paying our bill. Only the account holder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. Points cannot be back dated to prior to sign up date.

Points will not be awarded for spend for conferences, events, weddings and private dining.

Redemption of reward voucher codes

Members may exchange points by login to Club:QH for voucher codes which can be used towards experiences and monetary vouchers by requesting a voucher code online from this website, where a sufficient points balance permits. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available in monetary denominations of £15, £25, £50 and £100 and experience vouchers listed on this website. Voucher codes will be delivered to your registered email address. Voucher codes can be exchanged in full or part payment for accommodation, food and beverage and/or spa treatments according to the voucher code value, however the terms and conditions for the rate booked will apply. The voucher code must be used within 6 months of date of issue in whole or part of any single transaction. Bookings are subject to availability.

You can use your voucher code online towards your next stay, or please quote your voucher code number to a member of staff when settling your invoice, or full payment will be required by cash, credit or debit card. A minimum points order value of 600 points (£15) applies.

Card Issue & Definition

Queens Hotel Brighton operates a reward card-linked and digital card-based loyalty programme named as Club:QH. If you register on this website with a bank card, your bank card information will be tokenised so we can identify spend to process qualified points to your account and is insufficient information for any fraudulent or unintended purpose. Only one account can be awarded points when the member settles their bill using their registered bank card for payment. Bank card information is obtained using a third party provider (Fidel). Fidel API uses a proprietary tokenisation system and does not store any card numbers. Fidel API requests use TLSv1.2 with end-to-end encryption. Fidel API receives transaction authorisation messages in order for Inspire Loyalty to process qualified points. Information about Fidel’s Privacy Policy can be found here and security information can be found here. Card numbers are not stored by Inspire Loyalty Ltd.

As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. A member can register on this website or Loyalty app free of charge for points earning and redemption at Queens Hotel Brighton. Members can access their account information after registration on this website or via the app. Points earned are non-transferable. Queens Hotel Brighton and the loyalty programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named as Club QH.

Cancellation

Should you decide to cancel membership, please advise by email to admin@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed, and all registration and transaction data will be permanently deleted from Club QH programme and the data server.

Restrictions and Limitations

Redemptions are at all times subject to availability. Queens Hotel Brighton does not guarantee to be able to offer the rewards for any date(s).

Points will not be awarded for accommodation spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings
(iv) Spa membership and joining fees
(v) Conferences, events, weddings and private dining

Points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.

Queens Hotel Brighton reserve the right to change programme benefits and/or membership levels at any time.
Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding vouchers) are non-transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name, address and/ or email address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.

The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.

Some employers may prohibit or restrict employees from participating in reward programs such as Club:QH. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.

General

The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.

By participating, loyalty programme members agree to these terms and conditions.

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